Privacy Policy

1. Introduction

Welcome to Moverr, a marketplace platform operated by Palm Delivery Innovations QOZB, LLC ("Moverr," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, password, and user type (shipper or carrier)
• Profile Information: Business name, DOT number (for carriers), shipping preferences, and profile photos
• Shipping Information: Pickup and delivery addresses, shipment details, item descriptions, and special instructions
• Payment Information: Payment method details, billing addresses, and transaction history
• Communication: Messages sent through our platform, customer support communications, and feedback
• Verification Documents: Documents submitted for identity verification or carrier qualification

2.2 Information We Collect Automatically

When you use our Service, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information
• Usage Information: Pages visited, features used, time spent on pages, clickstream data, and access times
• Location Information: Precise location data when you enable location services, and general location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see our Cookie Policy for more details)

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Payment Processors: Transaction information and payment method details
• Social Media Platforms: If you connect your account to social media services
• Service Providers: Information from analytics providers, advertising partners, and other service providers
• Public Sources: Information from publicly available sources, such as carrier verification databases

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Services: To facilitate shipping transactions, match shippers with carriers, process payments, and improve our platform
• Communication: To send transaction updates, respond to inquiries, provide customer support, and send important notices
• Verification and Safety: To verify user identities, conduct background checks on carriers, prevent fraud, and ensure platform safety
• Personalization: To customize your experience, show relevant content, and provide personalized recommendations
• Marketing: To send promotional communications (with your consent), conduct marketing campaigns, and measure campaign effectiveness
• Legal Compliance: To comply with legal obligations, respond to legal requests, enforce our terms, and protect our rights
• Analytics and Research: To analyze usage patterns, conduct research, and develop new features

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 With Other Users

• Shippers and carriers can see each other's names, ratings, and relevant shipping information necessary to complete transactions
• Contact information may be shared after a transaction is accepted to facilitate communication

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processing and financial services
• Cloud hosting and data storage
• Analytics and advertising services
• Customer support and communication services
• Background check and verification services

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.4 Legal Requirements

We may disclose information if required by law, court order, or government regulation, or to:

• Comply with legal processes or government requests
• Enforce our Terms of Use or other agreements
• Protect the rights, property, or safety of Moverr, our users, or others
• Prevent fraud or investigate potential violations

4.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to access and receive a copy of your personal information.

6.2 Correction

You can update or correct inaccurate information through your account settings or by contacting us.

6.3 Deletion

You may request deletion of your personal information, subject to certain legal and operational requirements.

6.4 Opt-Out

You can opt out of marketing communications by using the unsubscribe link in emails or adjusting your account preferences.

6.5 California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt out of the sale of personal information (we do not sell personal information).

6.6 European Privacy Rights

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it, except where we are required to retain it for legal purposes.

8. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure your information receives adequate protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Cookie Policy

For more information about how we use cookies and similar tracking technologies, please see ourCookie Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: